I encounter this situation regularly, but a recent experience is a good example of this problem. A patron called to check her position in a hold queue, so I went into her account holds screen. From there I was able to tell her she was #1 on the list, but she said when she placed the hold there were three copies and wanted to know why her hold hadn't been filled yet.
So, to see what was going on with the other copies, I right-clicked the item and clicked Show in Catalog. It just so happens that MCD doesn't own any items attached to this bib, and when that happens, no holdings at all show on the item details screen - nor is there any link or anything to get to see holdings.
When I encounter this, the only thing I know to do is perform a new search for the title, and change the Library to MVLC. Is there a way that the Show in Catalog link will always just show the holdings, even if my library doesn't own any copies? Or, if the link to the catalog always carries the search scope along, can there at least be a link where the holdings should be to display all system holdings?
Attached are some screenshots, although I've had no trouble repeating this - it should work in any case where the library you're logged in as doesn't own a copy of the item you're linking to. Thanks.
Brian in Chelmsford