The hold notification options for phone, email, and SMS (if enabled) are stored in each individual hold. When a patron's record or hold notification preferences are updated, notifications stored in existing holds are not changed. Consequently, some holds may be storing invalid notification data.
It would be useful to have a mechanism to warn the user or staff member that holds exist and may need updating, or to have a process to selectively update the holds automatically.
There are many ways to approach this. One proposed solution is described in this launchpad bug: Read more »